Patient Incoming Calls
Always remember if your calling about an emergency to
AMC can sometimes be a busy place and calls will be missed.
Patients should expect to sometimes leave a message. Part of the AVISTAmed-way
is to put the patients in office FIRST. When working with a patient we
will not stop to answer the phone. Rest assured AMC staff will return request
for call backs, as priority dictates and time permits.
Patients should allow 24 hours for a return call before
calling back. Please do not leave multiple messages, as this only delays the
process. Unless urgent, patients with questions for a provider, should allow
48 hours (2 business days) for a response.
It is strongly recommended that patients use the patient
portals whenever possible for scheduling appointments.