Incoming Calls Policy

Patient Incoming Calls

Always remember if your calling about an emergency to call 911.

AMC can sometimes be a busy place and calls will be missed. Patients should expect to sometimes leave a message. Part of the AVISTAmed-way is to put the patients in office FIRST. When working with a patient we will not stop to answer the phone. Rest assured AMC staff will return request for call backs, as priority dictates and time permits.

Patients should allow 24 hours for a return call before calling back. Please do not leave multiple messages, as this only delays the process. Unless urgent, patients with questions for a provider, should allow 48 hours (2 business days) for a response.

It is strongly recommended that patients use the patient portals whenever possible for scheduling appointments.

Incoming Calls Photo